Privacy Policy
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Privacy Policy

PRIVACY POLICY

OF Packio IKE

The Company

Welcome to our website https://getpackio.com , operated and managed by the company "Packio IKE" , trading as "Packio," headquartered in the Municipality of Moschato, Attica, at Thessalonikis Street No. 75, with VAT number 802803377, Tax Office KEPHODE Attica, G.E.MI. 183071501000, legally represented, hereinafter referred to as the "COMPANY." The electronic contact address is info@getpackio.com, and the customer service phone line for the e-shop is 21 5215 8368.

Users of the website who utilize the service provided through it have the ability to order Packio reusable packaging.

We have established and follow documented procedures for the secure management and protection of our customers' personal data in compliance with the European Regulation EU 2016/679 on Personal Data Protection, Law 4624/2019 on the implementation of Regulation EU 2016/679 , and applicable legislation.

Types and Sources of Personal Data

The type and scope of personal data accessed by PACKIO IKE depend on the nature of the cooperation and the terms stipulated in the respective agreement/terms of use.

As a user, you provide personal data at every point of contact or interaction, by filling out forms, by mail, phone, electronically, or otherwise, which may include but are not limited to:

  • Identity Data: Name, surname, identity card/passport number, and for legal representatives of companies: date of birth, VAT number.
  • Contact Data: Address, postal code, country, phone number, mobile number, email address.
  • Customer Preferences Data: Marketing preferences for actions from us and companies providing marketing and communication support services, as well as your communication preferences.
  • Other Data: Username, password (for direct customers using our Packio app).

You provide this data directly to us when:

  • You choose our services through our website.
  • You register as a user on our website.
  • You request a financial offer.
  • You express interest in becoming part of our partner network.
  • You send an email inquiry.

Personal Data Collected from Third Parties

We may collect information about you from third parties, including our partners (e-shops, courier companies, and other collaborators), social media services (according to your settings on these services), and other third-party sources that have the legal right to share your information with us. We use and share this information (and may attach it to other information we hold about you) for the purposes described in this Policy.

Use of Personal Data

Personal data is used in various ways to provide and tailor services to the desired and expected level. Indicatively, it is used for:

  • Charging for services and processing payments.
  • Contract drafting/execution.
  • Sending useful updates (newsletters, SMS).
  • Customer satisfaction/consumer research.

Portability of Personal Data

To provide high-quality services, your personal data may be shared with third parties—under strict confidentiality agreements—including:

  • Partner e-shops.
  • Partner courier companies.
  • Payment processing platforms.
  • Service providers.

PACKIO IKE ensures the reliability and confidentiality of these third parties and monitors their compliance with legal requirements.

Additionally, PACKIO IKE may transfer personal information, with or without prior notice to the individual, in order to:

  • Comply with applicable laws.
  • Respond to government investigations or public authority requests.
  • Comply with valid legal processes.
  • Protect the rights and safety of individuals.
  • Take all legal steps to limit potential damages and enforce website terms of use.
  • Respond to an emergency situation.

Transfer of Data to Third Countries – Outside the EEA

PACKIO IKE processes personal data that is not transferred outside the EEA or to countries or international organizations that the European Commission has deemed as not providing an adequate level of data protection.

However, if data is transferred outside the EEA —solely for the purpose of executing our services—we are obligated to ensure that suppliers and contractors outside the EEA continue to take all necessary measures to ensure that your data is handled securely and in compliance with this Policy.

Commitment of PACKIO IKE Personnel and Partners

PACKIO IKE** takes appropriate measures to ensure the reliability of its staff and partners so that individuals involved in Personal Data Processing are authorized, have access only to necessary information, undergo continuous training in data management and confidentiality, and sign confidentiality agreements even after their employment ends.

Processing and Protection of Personal Data

PACKIO IKE** will process and maintain a record of the aforementioned personal data for the purpose of servicing the contracting party in the use of **Packio** packaging, as well as for invoicing and evaluating the services provided.

The personal data of each contracting party is stored and processed exclusively for the stated purposes or/and those you have agreed to and only to the extent necessary for their fulfillment. It will be retained for the necessary period to serve these purposes.

PACKIO IKE takes measures to protect personal information from unauthorized access, disclosure, alteration, or destruction and to ensure its maintenance.

Rights of Individuals

According to the EU 2016/679 Regulation on Personal Data Protection, you have the right to information, access, rectification, erasure, restriction of processing, data portability, objection to processing (including opposition to automated decision-making and profiling), as well as the right to lodge a complaint with the Data Protection Authority.

If you wish to withdraw your consent, exercise your rights, or have any general inquiries regarding the protection of your personal data, you may send your request to dataprotection@getpackio.com.

Modifications to the Privacy Policy

This Policy may be periodically updated. Any changes will be published on our website's homepage at https://getpackio.com. The use of the website, any of our services, or the consent to the updated Policy after such changes signifies the acceptance of the revised Policy by the individual.

Version 1.0 / 11.03.2025