GENERAL TERMS OF WEBSITE ACCESS
Welcome to our website https://getpackio.com , operated and managed by the company "Packio IKE" , trading as "Packio," headquartered in the Municipality of Moschato, Attica, at Thessalonikis Street No. 75, with VAT number 802803377, Tax Office KEPHODE Attica, G.E.MI. 183071501000, legally represented, hereinafter referred to as the "COMPANY." The electronic contact address is info@getpackio.com, and the customer service phone line for the e-shop is 21 5215 8368.
Users of the website who utilize the service provided through it have the ability to order/purchase Packio reusable packaging.
The following terms and conditions (hereinafter referred to as the "Terms"), which are all considered essential, comply with the applicable legislation and will apply to the use of the website. Please read these Terms carefully, along with the Cookie Policy and Privacy Policy, before using this website. Any user who accesses and transacts or uses the services of this website is deemed to consent to and unconditionally accept these Terms and the Privacy Policy as formulated here, without exception. If any user does not agree with these terms, they must refrain from visiting, using the website, and engaging in any transaction or use of its services at their own responsibility.
TERMS OF USE
General
The COMPANY reserves the right to freely modify or revise the Terms of Use and transactions from the website whenever it deems necessary. It undertakes the obligation to inform consumers of any changes through the pages of this website.
It is clarified that for each consumer, the Terms in effect at the time they navigated the website or used the services provided through it will apply.
The information or personal data provided are processed in accordance with the Privacy Policy. By using this website, the user consents to the processing of these details and declares that all information and data provided are true and accurate.
Contracts through the website are concluded in the Greek language and exclusively with adults who have legal capacity. If a minor or a person lacking legal capacity voluntarily uses the website's services, the company bears no responsibility.
Provided Information and Services
The COMPANY is committed to the accuracy, truth, and completeness of the information provided in the e-shop regarding the identity of the COMPANY as well as the transactions and services provided through the website. The COMPANY is not liable and is not bound, within the framework of good faith, for any technical, typographical, or other errors or omissions that occurred inadvertently. It reserves the right to correct/rectify such errors whenever they are identified.
Limitation of Liability
The e-shop provides the content (e.g., information, names, images, depictions) and services available through the website "as is." Under no circumstances shall the COMPANY be liable, whether civilly or criminally, for any damages (positive, special, or consequential, including but not limited to loss of profits, data, missed profits, monetary satisfaction, etc.) that a visitor to the e-shop or a third party may suffer due to reasons related to the operation or non-operation or/and use of the website or/and inability to provide services or/and information available through it or/and unauthorized interventions by third parties in services or/and information available through it.
Beyond this, the COMPANY bears no other obligation and is in no way liable, whether civilly or criminally, for any damages (positive, special, or consequential, including but not limited to loss of profits, missed profits, monetary satisfaction, etc.) if a customer's parcel is lost, altered, or damaged while it is at a store within our clever point network or our central warehouses.
Intellectual Property Rights
All content of the e-shop, including but not limited to programs, information, data, trade names, trademarks, photos, graphics, designs, and all digital files and services of the e-shop introduced online, constitute the intellectual property of the COMPANY and are protected by Greek law, European law, and international conventions or the intellectual property of third parties for which the COMPANY has obtained a license for its exclusive needs and for the operation of the e-shop. Therefore, none of these may be sold, copied, reproduced, modified, transmitted, republished, or distributed, in whole or in part, in any way or by any means. The use of this content in any manner or medium for commercial or other purposes is only permitted with prior written consent from the COMPANY or any other rightful owner of the intellectual property rights.
User Responsibility
The user/customer agrees and undertakes to use the services, information, and data of the e-shop as provided by law and based on the rules of good faith and commercial ethics.
Cookies
This website uses cookies to collect information. Cookies are small data files placed on the user's/customer’s computer or other devices (smartphones, tablets) while browsing the website, allowing the website to function seamlessly and without technical anomalies, to collect multiple user preferences, recognize frequent users, facilitate their access, and collect data to improve website content. They are also used to customize products and services offered and advertised to the user both on the website and on social media. User consent is required for the activation of cookies.
Transaction Security
The SSL (Secure Sockets Layer) protocol is the global standard on the internet for certifying websites to network users and encrypting data between network users and web servers. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thereby protecting personal information during transmission.
https://getpackio.com uses a 2048-bit SSL key , ensuring that all information transmitted through the SSL protocol is protected by a mechanism that automatically verifies whether data has been altered during transmission.
Additionally, personal security is ensured by the password you provide when registering as a member on https://getpackio.com. To display any of your personal data, the username and password must first be entered.
Consumer Complaint Rights
According to Directive 2013/11/EU, which was incorporated into Greek law by JMD 70330/2015, consumers now have the option to resolve consumer disputes electronically through the Alternative Dispute Resolution (ADR) process across the European Union. If the customer qualifies as a consumer (i.e., a natural person acting outside of a professional capacity) and has any issues with a purchase made from our website, they may initiate the ADR process via the unified EU-wide Online Dispute Resolution (ODR) platform available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage .
Version 1.0 / 11.03.2025